Refund & Cancellation Policy

1. Subscription Cancellations

You may cancel your paid subscription at any time. To cancel, go to your account dashboard, navigate to Billing → Cancel subscription, and confirm cancellation.

When you cancel, your subscription remains active and you retain access to all plan features until the end of your current billing period. At the end of the period, your account automatically downgrades to the Free plan (see the pricing page for current Free plan limits). Your data and connections are not deleted — additional connections beyond the Free plan limit will be paused and will resume if you re-subscribe.

You will not be charged again after cancellation. You will receive an email confirmation when your cancellation is processed.

2. Refund Eligibility

7-day satisfaction guarantee: If you subscribe to a Starter, Pro, or Agency plan for the first time and are not satisfied, you may request a full refund within 7 calendar days of your initial payment. This applies to first-time subscriptions only — it does not apply to plan upgrades, downgrades, or renewals.

Outside the 7-day window: Subscription fees are non-refundable after 7 days. We do not issue partial refunds for unused days in a billing period.

Exceptions: In cases of billing errors (duplicate charges, charges after confirmed cancellation, etc.), we will investigate promptly and issue a refund if warranted, regardless of the 7-day window. Please contact us within 30 days of the erroneous charge.

3. No Refunds for Partial Billing Periods

Subscriptions are billed in advance, monthly or annually depending on the term you chose. We do not issue refunds for unused portions of a billing period, whether monthly or annual, and whether the unused time results from cancellation mid-cycle, plan downgrades, or reduced usage. Your paid access continues until the end of the billing period in all cases.

4. Free Plan

The Free plan requires no payment information and incurs no charges. You may stop using the Free plan at any time, or request deletion of your account by contacting us at [email protected], with no financial implications. There is nothing to refund.

5. Plan Upgrades and Downgrades

Upgrades: When you upgrade to a higher plan, the new plan takes effect immediately. You are invoiced right away for the prorated difference between the two plans for the remainder of the current billing period. Your renewal date does not change and the next period is not charged early. Upgrades are not eligible for the 7-day satisfaction guarantee if you have previously subscribed to any paid plan.

Downgrades: When you downgrade to a lower plan, the change also takes effect immediately — the lower plan's limits apply straight away, not at the start of your next billing period. You will not receive a refund for the difference during the current period. If you would rather keep your current plan until the end of the period you have already paid for, cancel instead of downgrading; cancellation takes effect at the end of the billing period.

6. How to Request a Refund

To request a refund under our 7-day satisfaction guarantee or to report a billing error:

1. Email us at [email protected] with the subject line “Refund Request”
2. Include your account email address and the reason for your request
3. Our team typically responds within 24 hours on business days
4. If approved, refunds are processed to your original payment method within 5–10 business days

You can also use our contact form and select “Billing & subscriptions” as the subject.

7. Account Termination by Serve MCP

If we terminate your account due to a violation of our Terms of Service, you are not entitled to a refund. If we terminate your account for reasons unrelated to Terms violations (e.g., service discontinuation), we will issue a prorated refund for any unused subscription time.